Our Process

 

Step 1

 

You can make your complaints via email by sending it to nicky@nwfs.co.nz or through this website by answering and providing us the information asked in the right side of this page.

 

We will acknowledge your complaint within 2 days and try to resolve your complaint within 10 days. We may need to ask you for further information or agree on an extension if the issue is complex or there are issues outside our control.

 

Step 2

 

If we cannot agree on a resolution you can contact my independent external dispute resolution scheme, Financial Services Complaints Ltd (FSCL).

 

Financial Services Complaints Ltd (FSCL) is an external financial dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008.

 

The Scheme can be contacted at www.fscl.org.nz or 0800347257.

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They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on Nichola Wadey Financial Services ltd, but not you unless you accept the decision. The process is free to you and the Scheme will assist you to lodge your complaint.

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Whilst we strive to uphold the highest customer service standards, please complete the form below should you wish to register a complaint with us.

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Click here for our Complaints Handling and Dispute Resolution process